aftercare

FlexDrive AMRs are supported by FlexCare, our three-tier service model designed to meet your specific operational needs. Each tier provides a different level of cover to keep AMRs running smoothly and reduce downtime.
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24 hour phone call support
on-site support within 48 hours
replacement vehicle within 48 hours

flexcare options

Expert Advice When You Need It

This plan is perfect if your AMRs are a valuable part of your workflow but not business-critical, and you have an in-house team that can handle most day-to-day issues.

What We Offer:

  • Direct Expert Access: You can contact our technical team via scheduled call-backs and email for troubleshooting and operational advice.

The Bottom Line: You get peace of mind, knowing you have a direct line to our engineers for expert guidance exactly when you need it.

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Proactive Support for Your Production Line

This is the ideal choice when your AMR fleet is essential to your daily production and any downtime needs to be resolved quickly.

What We Offer:

  • Everything in FlexCare 1, plus:
  • Live Support: Immediate access to our support team during business hours.
  • Annual Health Check: We’ll visit once a year to proactively service your AMRs, keeping them in top condition and preventing future problems.
  • Guaranteed On-Site Help: If a critical issue arises, we guarantee a technician will be at your facility within 48 hours.

The Bottom Line: This plan is designed to keep your essential fleet reliable and productive, combining preventative maintenance with a fast-response guarantee.

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24/7 Cover for Mission-Critical Operations

This is our highest possible level of support, built for businesses that run around the clock and where every minute of AMR uptime is crucial.

What We Offer:

  • Everything in FlexCare 2, plus:
  • 24/7 Emergency Hotline: You can reach our support team any time, day or night, 365 days a year.
  • Emergency On-Site Response: For critical failures, we guarantee an engineer will be on-site in under four hours.
  • On-Site Repairs & Replacements: We’ll fix your AMR on-site. If it can’t be fixed quickly, we’ll provide a replacement unit to keep your operation moving without interruption.
The Bottom Line: This is our all-in-one promise for maximum uptime, giving you total confidence that your critical operations are always protected.
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why choose flexcare?

We understand that your AMR fleet is a key part of your operation, and you depend on it to perform reliably every single day. We also know that in a busy production environment, any unexpected downtime is more than an inconvenience, it costs you time and money.

That’s precisely why we created FlexCare. It’s our commitment to you, providing direct access to the engineers who know your system best, with proactive maintenance and guaranteed response times to keep you running. It’s the simplest way to protect your investment and give you the confidence that your operation is always supported.

local support wherever you are
dedicated rapid response
operate and maintain with confidence
Designed, Developed, and Made in the UK.
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global presence Local support

We have distribution hubs across the world to make sure your fleet has the local support it needs.
As a proud part of the Expert Technologies Group, every AMR is designed and engineered in the UK.

faqs

The best tier depends on how critical your AMR fleet is to your workflow. FlexCare 1 is for non-critical environments, FlexCare 2 is for production-dependent operations, and FlexCare 3 is for mission-critical, round the clock  workflows where any downtime would be classed as a major issue.
We guarantee a fast response to any critical issues. For businesses on our FlexCare 2 plan, a technician will be on-site within 48 hours. For those on our highest-tier FlexCare 3 plan, we guarantee a technician will be on-site in under four hours.
FlexCare provides three distinct levels of support. This ranges from remote call-back and email support for basic issues to live hotlines, annual on-site servicing, and guaranteed rapid on site repairs for critical operations.
FlexCare is designed to be a scalable service model. You can upgrade your plan at any time to ensure the level of support always matches your evolving operational needs.
All FlexCare plans provide expert support for both the hardware and the Siemens SIMOVE control system, ensuring we can help you with any issue that arises, from a mechanical fault to a simple route adjustment.

Ready to Deploy Your AMR Fleet with FlexDrive?

Whether you’re scaling operations or streamlining logistics, our autonomous mobile robots are ready to work. Tell us what you need, and we’ll help you get started.

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